Frequently Asked Questions

Getting started with Independence Blue Cross

Visit www.ibx.com, click on Login/Register, and follow the prompts using your ID card or personal details (DOB, SSN, Zip) to sign up. As a member, you can estimate costs, view claims, locate network providers, get prescriptions delivered, and access 24/7 online medical consultations. Use the IBX mobile app for easy health plan management on your smartphone. To find an in-network provider or pharmacy, use the "Find a Doctor" feature on the website or app, select "Personal Choice PPO" network, update your location, and search by provider name or specialty, even before registration. Click on this link to review a quick overview guide.
Insurance carrier contact information

Medical & Prescription: Independence Blue Cross 1-800-275-2583 www.ibx.com Telemedicine Teladoc 1-800-835-2362 www.teladoc.com
Search for a Medical provider

Visit https://www.ibx.com/get-care/find-doctors-and-health-care-providers or you may login to www.ibx.com to find a doctor in-network.
How do I enroll in mail order prescriptions?

IBC Home Delivery Service: IBC offers a home delivery service for your medications, saving you time and possibly money. You can sign up for home delivery through: ePrescribe: Your doctor sends your prescription electronically to IBC. Online: Use the IBC website or app (download on Apple or Android). Phone: Call the number on your member ID card. This service is convenient as it delivers your medication directly to your door and offers reminders, with free standard shipping.
How to get a $300 e-gift card

Achieve Well-being Whether you are generally healthy or need extra support, Achieve Well-being is a fun, personalized way to help your reach your health goals. You can access Achieve Well-being by logging in at ibx.com or using the IBX mobile app. Engaging online tools make it easy for you to set and reach your well-being goals Targeted programs address everyday life, such as physical, financial, and emotional well-being Personalized profile and action plan offers ongoing activities and reminders Ability to sync with fitness apps and devices for progress, biometrics, and personal challenges Even More! As an IBX member, you can earn a $300 e-gift card by completing a combination of required and optional wellness activities. Complete all three required activities: Annual check-up with your Primary Care Physician (PCP) Register for Teladoc Opt into IBX Wire® at ibx.com/getconnected Complete any three of the following: Receive a preventive vaccine (e.g., flu, COVID-19, RSV) Complete an age- and gender-appropriate health screening Fill out your Well-being Profile at ibx.com Have a virtual or in-person nutrition counseling visit Visit a network dentist for an exam or cleaning
Download the app

Independence Blue Cross has an app you can download on Apple or Android, which allows you to manage your claims, view your ID card, find a doctor, and much more.
How to use Teladoc

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.
What preventive care services are available?

Click here for a list of preventive care services available at no cost to you.